Quote

"Accessibility is related to groups, whereas reasonable accommodation is related to individuals. This means that the duty to provide accessibility is an ex ante duty. States parties therefore have the duty to provide accessibility before receiving an individual request to enter or use a place or service. (...) The obligation to implement accessibility is unconditional, i.e. the entity obliged to provide accessibility may not excuse the omission to do so by referring to the burden of providing access for persons with disabilities. "

Document

UN (CRPD): General Comment No. 2: Accessibility (Article 9), para. 25

Download Document

General Comment No. 2: Accessibility (Article 9)

Summaries

Everyone has the right of equal access to any place or service intended for public use.
States are obliged to ensure that all new infrastructure, materials, communication and services intended for public use are accessible for all and comply with universal design requirements.