Quote

"Intermediaries should publish clear and a comprehensive contents moderation policy and human rights safeguards against arbitrary censorship, and transparent reviews and appeal processes."

Document

UNHRC: Report of the Special Rapporteur on Violence Against Women, its Causes and Consequences on Online Violence Against Women and Girls From a Human Rights Perspective, para. 116

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Report of the Special Rapporteur on Violence Against Women, its Causes and Consequences on Online Violence Against Women and Girls From a Human Rights Perspective

Summaries

Internet intermediaries should recognize and protect human rights online, including through accessible and effective complaint and redress mechanisms.
Internet intermediaries should ensure transparency and easy access to their policies and practices regarding online content management, strategic dissemination, and automated processing.