Internet intermediaries should recognize and protect human rights online, including through accessible and effective complaint and redress mechanisms.
- The regulation of the media promoted equality and absence of discrimination
- A system to file complaints related to the media was available for all citizens
- The legal framework for elections included the protection of fundamental rights and made international obligations domestically binding
- Personal data controllers complied with data minimization, accuracy, confidentiality, integrity, and storage limitation obligations
- Business enterprises embraced, in policy and practice, their international and/or national human rights obligations. Accessible and effective complaint and redress mechanisms were established to protect these rights
- Companies should recognize that the authoritative global standard for ensuring freedom of expression on their platforms is human rights law, not the varying laws of States or their own private interests, and they should re-evaluate their content standards accordingly.
- States have resorted to disproportionate measures such as Internet shutdowns and vague and overly broad laws to criminalize, block, censor and chill online speech and shrink civic space. These measures are not only incompatible with international human rights law but also contribute to amplifying misperceptions, fostering fear and entrenching public mistrust of institutions.
- State regulation of social media should focus on enforcing transparency, due process rights for users and due diligence on human rights by companies, and on ensuring that the independence and remit of the regulators are clearly defined, guaranteed and limited by law.
- Companies are obliged to respect human rights under international human rights law. Although digital platforms are private actors, they have a far-reaching impact on human rights in the public space. As such, they are accountable not only to their users but to society at large.
- Users must have proper recourse. Companies should establish internal appeals mechanisms for a broader range of content moderation decisions and types of content, such as coordinated inauthentic behaviour.
- Business enterprises should respect human rights. This means that they should avoid infringing on the human rights of others and should address adverse human rights impacts with which they are involved.
- The responsibility to respect human rights requires that business enterprises: (a) Avoid causing or contributing to adverse human rights impacts through their own activities, and address such impacts when they occur; (b) Seek to prevent or mitigate adverse human rights impacts that are directly linked to their operations, products or services by their business relationships, even if they have not contributed to those impacts.
- The responsibility of business enterprises to respect human rights applies to all enterprises regardless of their size, sector, operational context, ownership and structure. Nevertheless, the scale and complexity of the means through which enterprises meet that responsibility may vary according to these factors and with the severity of the enterprise’s adverse human rights impacts.
- In order to meet their responsibility to respect human rights, business enterprises should have in place policies and processes appropriate to their size and circumstances, including: 15 (a) A policy commitment to meet their responsibility to respect human rights; (b) A human rights due diligence process to identify, prevent, mitigate and account for how they address their impacts on human rights; (c) Processes to enable the remediation of any adverse human rights impacts they cause or to which they contribute.
- In order to identify, prevent, mitigate and account for how they address their adverse human rights impacts, business enterprises should carry out human rights due diligence. The process should include assessing actual and potential human rights impacts, integrating and acting upon the findings, tracking responses, and communicating how impacts are addressed.
- In order to account for how they address their human rights impacts, business enterprises should be prepared to communicate this externally, particularly when concerns are raised by or on behalf of affected stakeholders. Business enterprises whose operations or operating contexts pose risks of severe human rights impacts should report formally on how they address them.
- As part of their duty to protect against business-related human rights abuse, States must take appropriate steps to ensure, through judicial, administrative, legislative or other appropriate means, that when such abuses occur within their territory and/or jurisdiction those affected have access to effective remedy.