Quote

"Intermediaries should ensure that all users and other parties affected by their actions have full and easy access to transparent information in clear and easily understandable language about applicable complaint mechanisms, the various stages of the procedure, indicative time frames and expected outcomes."

Document

CoE (Committee of Ministers): Recommendation Rec(2018)2 of the Committee of Ministers to Member States on the Roles and Responsibilities of Internet Intermediaries, para. 2.5.3

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Recommendation Rec(2018)2 of the Committee of Ministers to Member States on the Roles and Responsibilities of Internet Intermediaries

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Summaries

Internet intermediaries should recognize and protect human rights online, including through accessible and effective complaint and redress mechanisms.