"Online platforms should disclose their detailed content policies in their terms of service and clearly communicate this to their users. These terms should not only define the policy for removing or disabling access to content, but also spell out the safeguards that ensure that content-related measures do not lead to over-removal. In particular, online platforms' terms of service should clearly spell out any possibility for the users to contest removal decisions as part of an enhanced transparency of the platforms' general removal policies."
DocumentEU (European Commission): European Commission Communication to the European Parliament, the Council, the European Economic and Social Committee, and the Committee of the Regions on Tackling Online Disinformation: Towards an Enhanced Responsibility of Online Platforms , para. 4.2.1
- Internet intermediaries should recognize and protect human rights online, including through accessible and effective complaint and redress mechanisms.
- Internet intermediaries should ensure transparency and easy access to their policies and practices regarding online content management, strategic dissemination, and automated processing.