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"Users must have proper recourse. Companies should establish internal appeals mechanisms for a broader range of content moderation decisions and types of content, such as coordinated inauthentic behaviour."

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UNHRC: Report of the Special Rapporteur on the Promotion and Protection of the Right to Freedom of Opinion and Expression: Disinformation and Freedom of Opinion and Expression, para. 101

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Report of the Special Rapporteur on the Promotion and Protection of the Right to Freedom of Opinion and Expression: Disinformation and Freedom of Opinion and Expression

Summaries

Internet intermediaries should recognize and protect human rights online, including through accessible and effective complaint and redress mechanisms.