Quote

"Internet intermediaries should make available – online and offline – effective remedies and dispute resolution systems that provide prompt and direct redress in cases of user, content provider and affected party grievances."

Document

CoE (Committee of Ministers): Recommendation Rec(2018)2 of the Committee of Ministers to Member States on the Roles and Responsibilities of Internet Intermediaries, para. 2.5.1

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Recommendation Rec(2018)2 of the Committee of Ministers to Member States on the Roles and Responsibilities of Internet Intermediaries

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Summaries

Internet intermediaries should recognize and protect human rights online, including through accessible and effective complaint and redress mechanisms.