"Companies should adopt clear, narrowly defined content and advertising policies on disinformation and misinformation that are in line with international human rights law and after consultation with all relevant stakeholders. (...) They should ensure that all policies are easily accessible and understandable by users and are enforced consistently, taking into account the particular contexts in which they are applied."
DocumentUNHRC: Report of the Special Rapporteur on the Promotion and Protection of the Right to Freedom of Opinion and Expression: Disinformation and Freedom of Opinion and Expression, para. 98
- Internet intermediaries should ensure transparency and easy access to their policies and practices regarding online content management, strategic dissemination, and automated processing.
- To address disinformation online, self-regulation by internet intermediaries and positive measures, including independent fact-checking, public education, and media literacy campaigns, could be prioritized over criminalisation.