A system to file complaints about media should be available to all citizens.
- A public complaints system for print or broadcasting should be available in accordance with the following principles: Complaints shall be determined in accordance with established rules and codes of conduct agreed upon by all stakeholders; and the complaints system shall be widely accessible.
- Any regulatory body established to hear complaints about media content, including media councils, shall be protected against political, economic or any other undue interferences.
- [The regulatory body] should also investigate alleged violations and impose effective remedies when violations have occurred. There should be an efficient complaints procedure that provides corrective measures of both a self regulatory and statutory nature.